About Us

Owala serves customers in the United States with the products shown in the store's current live catalog, focusing on clear product presentation, dependable fulfillment, and accessible post-purchase support.

Our Service Commitments

• Free standard shipping on every U.S. order and tracking after shipment.
• Clear processing, delivery, return, exchange, and payment information.
• Responsive customer care during the service hours stated below.
• Product specifications, care guidance, and safety information based on the applicable product listing.

Policies and Support

Please review our published policies before ordering. Contact us whenever you need help understanding a product listing or an order.

Merchant and Customer Care Information

Store name: Owala

Contact email: Support@owalsr.shop

Phone: (479) 261-5038

Physical and return address: 134 Belmont Ave, Jersey City, NJ 07304, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).